Privacy Policy

1. Information We Collect

We collect information you provide directly, information gathered automatically as you use the Platform, and information from third parties you connect to your account:

• Account data: name, username, email address, and password (hashed) when you register, or your Google profile if you sign in with Google
• Profile & content data: institution, organization, or profile details you create, including images, descriptions, and contact information
• Usage data: pages visited, searches, follows, saved items, and marketplace activity, used to operate and improve the Platform
• Device data: IP address, browser type, and general location, collected automatically for security and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Platform and your account
• Authenticate you and keep your session secure
• Show relevant institutions, organizations, and content, and process marketplace orders
• Send transactional emails (registration, password reset, invitations) and, where relevant, service updates
• Detect, prevent, and address fraud, abuse, and technical issues

3. How We Share Information

We do not sell your personal data. We share information only in these circumstances:

• Public profile content: institution/profile pages you publish are visible to other users and the public by design
• Service providers: infrastructure and processing partners such as our database, image storage (AWS S3 / Cloudflare R2), and email delivery providers, bound to process data only on our instructions
• Authentication providers: Google, when you choose to sign in with Google
• Legal requirements: when required by law, regulation, or to protect the rights and safety of our users and the Platform

4. Cookies & Similar Technologies

We use essential cookies to keep you signed in and remember your preferences (such as light/dark theme). See our Cookie Policy for details on the cookies we use and how to control them.

5. Data Security & Retention

We use industry-standard measures — including password hashing, secure cookies, and access-controlled infrastructure — to protect your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain account and profile data for as long as your account is active. You may request deletion of your account and associated personal data at any time by contacting us.

6. Your Rights & Choices

Depending on your location, you may have the right to access, correct, export, or delete your personal data. You can:

• Update your profile information directly from your dashboard
• Request a copy or deletion of your data by contacting us
• Unsubscribe from non-essential emails at any time

7. Children's Privacy

The Platform is not directed at children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us so we can remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date, and material changes will be communicated via email or Platform notification where appropriate.

9. Contact Us

For questions about this Privacy Policy or your personal data, contact us:

• Company: Next Level IT Services Pvt. Ltd.
• Email: info@shineducation.com
• Phone: +977-9849196171
• Address: Lalitpur, Nepal